Advance Exchange Program and Warranty Policy:

WARRANTY POLICY

NEW PRODUCT

This includes OEM’s Equivalent to New (ETN) remanufactured product that has been rigorously tested by the OEM to perform at the same performance levels as a new OEM product. These products are sold by the OEMs as new product to Accutek.

Warranty: OEM Only. Not warranted by Accutek.

ACCUTEK REFURBISHED PRODUCT

                The Accutek Warranty does not apply to defects resulting from:

(1)     inadequate or improper maintenance; (2) unauthorized modification or misuse; (3) usage outside of the environmental specifications of the part or product; or (4) improper site preparation and maintenance.

·         Parts: 90 days warranty for all parts unless otherwise specified

·         Used Printers

1.       As-is

Warranty: Guaranteed only to work upon arrival to the customer

We will repair or replace solely at our discretion.

2.       Refurbished

Warranty: 90 days

We will replace or repair, at our discretion, the part or parts that fail during the warranty period. This is a limited warranty and does not cover cosmetic blemishes, scratches, and color defects.

DISCLAIMER OF WARRANTIES      

THE ABOVE EXPRESSED LIMITED WARRATY IS EXCLUSIVE AND ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, ARE HEREBY DISCLAIMED, INCLUDING WARRANTIES OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE AND TITLE, AND ANY IMPLIED WARRANTY AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE PROGRAM PROPERTY OR AGAINST INFRINGEMENT. YOU ACKNOWLEDGE THAT NO EMPLOYEE OF ACCUTEK OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY REPRESENTATIONS OR WARRANTY NOT IN THIS AGREEMENT.

RESPONSIBILITY FOR DAMAGE

·          We are not responsible for damages incurred in transit as our shipping terms are FOB from our dock. The shipping carrier is responsible for such damage.

·          We do not issue Return Merchandise Authorization (RMA) numbers for products damaged due to shipping. We will place a new order for the customer while the carrier is processing the customer’s claim. At such time as the claim is resolved and payment is made, the customer will be credited.

RETURN POLICY

EXCHANGES

1.       Requirements

Product exchanges must:

A)       Be repairable (no alterations or physical damage)

B)       Have a valid Return Merchandise Authorization (RMA) number

C)       Be an exact equivalent of the product that we sent to you

D)       Be received by us prior to the RMA expiration date

E)       Return shipping is the responsibility of the customer.

2.       Return Process

 When we receive the product for exchange, we will inspect it to confirm that the product is correct and eligible for return. If the product is not eligible for exchange, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.

3.       Reimbursement

At time of shipment, the customer is invoiced at the lowered Exchange Price. Customer has 15 days to return the exchange product (the CORE) to us to avoid a Core Charge. Upon inspection and acceptance of the exchange product, the open RMA will be closed. If the exchange product is not received after 15 days, a Core Invoice will be generated. Our Accounting Dept. normally sends out reminders via fax or email, but it’s merely a courtesy. After the Core Invoice is generated, customer with open terms is liable to pay the Core Invoice, and customer with credit card on file will be charged the Core Charge.  Once Core has been charged to the Credit Card, we will not except the core.

WARRANTY RETURNS

1.       Requirements

Product being returned to us due to defect or our error must be returned with a valid RMA number

2.       Return Process

When we receive the product for warranty, we will inspect it to confirm that the product is correct and eligible for a warranty claim. If the product does not qualify under our warranty policy, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.

3.       Reimbursement

We will, at our discretion, select one of the following options:

a)       Replace the product

b)       Repair the product

c)        Credit you for the invoiced amount of the product (if the product is not replaceable due to lack of inventory). Return shipping is the responsibility of the customer.

OTHER RETURNS

1.       Requirements

Manuals, printheads, consulables, and special order items are not returnable. We will only accept for return product involving our error.

Product returns must:

a)       Be returned unused within 30 days of purchase date

b)       Have a valid RMA number

c)       Be received by us prior to the RMA expiration date

d)       Have ALL original packaging (if new)

e)       Return shipping is the responsibility of the customer.

2.       Return Process

When we receive the product for warranty, we will inspect it to the confirm that the product is correct and eligible for a warranty claim. If the product does not qualify under our warranty policy, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.

3.       Reimbursement

All product returns by customers, except for those resulting from our error, may be subject to a restocking fee of 20% or $20 minimum (whichever is higher).

Upon inspection and acceptance of the returned product, we will, at our discretion, credit the account of the open account customer, send a refund check or issue a credit to a credit card account of a non-open account customer.

RMA PROCEDURE

Our RMA Dept. will issue a RMA Form to you. It is your responsibility to enclose this form inside the return product package and to put the RMA number on the outside of the package to insure adequate customer/product identification. Product returned to us without valid RMA number identification will be refused by us. RMA numbers are valid for 30 calendar days from the date issued.

RMA return address:        Accutek Imaging Resource Inc.

                                3957 Schaefer Ave.

                                Chino, CA 91710